Vice President of Consumer Financial Services, PayPal Jo Lambert is the Vice President of Consumer Financial Services at PayPal. In this role, she is leading efforts to democratize financial services and make
the management and movement of money more effective and affordable for billions of financially
underserved people around the world. She speaks broadly about the role technology can play to lower
the costs and barriers to access financial services, and the importance of building a customer-centric
team with a culture centered around a shared mission in order to drive change. Previously, Jo was the
Senior Vice-President of Product Development and Operations at American Express, where she was
charged with developing and managing Product, User-Experience and Operational Excellence for a
group focused on developing next-generation banking solutions.